Delivery & Customer Service FAQs

ORDERS

How do I find what I want on the site?

Just pick a category or go to search and put in as near a description as possible to the product you wish to look at.

How do I make a purchase?

Once you have found the item(s) that you wish to purchase, simply click on the ‘Add’ icon beside the image and the item will be automatically added to your cart.

Your Shopping Cart is permanently on the top right of your screen and it’s constantly updated so that you can check it. You can continue shopping and add as many items as you want to your cart before checking out.

When you are ready to complete your order, simply click on your Basket (top right of the screen) and proceed straight to the checkout process).

You can either checkout as a registered customer or as a guest:

Checkout as a registered customer:

If you already have an account registered with us, you may be asked to login, and then proceed to the ‘Checkout’.

Checkout as a guest:

If you do not have a registered account with us, you can choose if you prefer to register here or to checkout without registering through the ‘Checkout as a Guest’ option.

In both cases, you will need to enter the details necessary to complete your order (i.e. your delivery information and email address). Ensure that all of your address, order and payment details are correct and then confirm your order.

If you have any questions on this process, or have any difficulties placing an order, you can contact our Customer Services department by clicking HERE to get in touch.

How will I know you received my order?

You will receive an order confirmation email, within 12 hours of your order being placed. If you have not received this email, please check your junk mail filter. Alternatively, your order may be on hold, in which case you will receive an on hold email from us.

If you are still unsure please feel free to contact our Customer Services Department by clicking HERE to get in touch.

When will my payment be deducted?

Your payments will be taken when you place your order, just after we performed a security check.

How can I retrieve my order number?

When you place an order, we send an order confirmation email to the email address your account is registered to or to the email address you provided during the checkout process, if you don’t have a registered account. This email includes your order number, identified with # (example: # 12745300).

In addition to this, if you’ve got a registered account, in the ‘Sign In’ area, you can check your ‘Order history’ to find your order number. For each order listed in the ‘Order history’ section, you can also see detailed information clicking on ‘view order’.

Can I add items or amend an existing order?

Unfortunately no, because we aim to dispatch your order as quickly as possible, we do not allow you to add items to an existing order. If you want you can try and get in touch HERE and we’ll be happy to help you if possible, but please note that if the order has already been dispatched we won’t be able to change it either. In this case, the easiest way to add items is to create a new order.

Can I cancel an order once it has been placed?

Your order can be cancelled up until the point that it has been fulfilled in our warehouse. Contact our Customer Services Team HERE if you need to cancel an order. If your order has already been fulfilled, unfortunately we cannot cancel it but you can return it within 30 days of dispatch.

I have received a gift purchased from SNT how do I contact you?

Please contact Customer Services Team by clicking HERE, ensuring you give us the purchasers name so that we can trace the order for you.

Can I see my purchase history?

Yes just go to "Sign In"

My basket keeps emptying what can I do?

Orders are timed so you are automatically logged out and your order deleted if time has passed with no activity this is for your security

Will I know if an item is out of stock when ordered?

Yes, our website will let you know as you go through the process of ordering.

 


 

PAYMENTS

What payment methods does Say Nice Things accept?

We accept the following credit and debit cards: MasterCard,  Visa and Amex.

Are my payments secure and private?

At Say Nice Things, we take care to protect your privacy and secure your information. We will not disclose your personal details to any third parties.

We use Shopify Payments to keep your information safe and inaccessible to other Internet users. For more information about how we ensure your information is secure and private, visit our terms and conditions page.

I received a message saying that my payment needs verifying. Has my order been successful?

If you have received a confirmation email from us within an hour of you ordering then your order has gone through. If you have not received this please contact our customer services department by clicking HERE.

Why does my payment need to be verified when paying with credit or debit card?

This is for your security and to ensure payment is available for your purchase.

Can I pay from a Non UK Account?

Yes, but please be aware that your bank will charge for currency exchange to Pounds Sterling which may alter the final amount billed to your account.

 


 

DELIVERIES

What delivery options do you offer in the UK?

There are different delivery options to your home (or any other address of your choice). You can choose from:

Do you deliver internationally?

Yes. Please contact our Customer Services team Here and we will inform you of any specific postage costs to deliver to your location

What happens if I’m not at home when you deliver my order?

No problem. If you are not at the specified delivery address when delivery is attempted, the carrier should leave a ‘while you were out’ card. This card will give you the information you need to collect your parcel, or have it redelivered elsewhere.

Can I change my delivery address after my order has been dispatched?

Unfortunately no. Once an order has been dispatched, the delivery address cannot be changed. This is because your order has already been packed and may have left our warehouse. If you are not at the specified delivery address when delivery is attempted, the carrier should leave a ‘while you were out’ card. This card will give you the information you need to collect your parcel, or have it redelivered elsewhere.

How can I check if my order has been dispatched yet?

When we dispatch your order, we will send a dispatch confirmation email to the email address you provided during the checkout process or which your account is registered to.

Can I send a product as a gift to a different delivery address?

Yes. A different delivery address from the billing address is allowed. There are two address boxes to complete for this if required.

 


 

ACCOUNT

Why do I need to create an account?

You don’t, you can make the choice to purchase as a guest. There are more benefits (special offers etc.) if you have an account and it makes your life easier on checking out.

How can I create an account on Say Nice Things website?

Registering an account on our website is very easy. Simply go to the ‘Sign In’ page and fill the form with your name and email address and choose your password. Creating an account just takes 1 minute and you’ll never need to fill your details again. In the ‘Sign In’ section you can also access and edit your details, addresses and payment information, as well as checking your order history.

I've forgotten my password - how can I get it back?

If you’ve forgotten your password, choose the ‘Forgot your password?’ link on the account login/register page. We will send you an email containing a link to set up a new password.

I can't sign into ‘Sign In’ - what can I do?

If you are having problems signing in to your account, ensure that you are entering the correct email address and password for your existing account. If you continue to have problems logging in, try sending a 'forgotten password' reminder to your email address to ensure you have the correct email and password for login. For more help, get in touch by clicking HERE as soon as possible.

How can I check ‘Sign In’ details and information?

Checking your account details, addresses and order history is very easy. All you need to do is click ‘Sign In’. If you wish to amend these details at any time go to ‘Sign In’ and click edit.

Is my information secure and private?

At Say Nice Things, we take care to protect your privacy and secure your information. We will not disclose your personal details to third parties. We use Shopify Payments to keep your information safe and inaccessible to other Internet users. For more information about how we ensure your information is secure and private, visit our Terms & conditions page. 


 

PRODUCTS

I have a specific question about a product. What should I do?

Please get in touch by clicking HERE and we will be happy to deal with your query.

Do you commission artwork?

Yes, contact our Customer Services team HERE and we will be in contact with you to discuss this further.

 


 

GENERAL ENQUIRIES

For general enquiries where you would rather speak to someone please call free-phone +44 808 164 0950 between the hours of 12:00hrs and 15:00hrs (UK hours) Monday to Friday.